Radar Healthcare Support

Passwords and Logging In 6

• I don’t know my email address
• Forgotten passwords: How to reset or request a new password
• I’m struggling with the “I’m not a robot” Captcha
• Change an existing password
• How do I log out of Radar Healthcare?

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Navigating Radar Healthcare 6

• Video Guide - Navigating the Dashboard
• My Dashboard
• Applying Filters
• Sorting Columns into Ascending/Descending Order
• The Status Bar

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My Notices 4

• Video Guide - Viewing and Confirming a Notice
• Viewing New and Outstanding Notices
• Confirming a Notice
• How to Archive a Notice

The Risk Register 13

• Viewing The Risk Register and Individual Risks
• Adding a New Risk
• Reviewing and Rescoring a Risk
• Editing the Risk Details
• Adding an Update to a Risk

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Workforce Compliance 12

• Video Guide - Viewing and Completing My Compliance Requirements
• My Radar Healthcare - My Compliance Status
• My Radar Healthcare - Viewing My Compliance Record
• My Radar Healthcare - Completing My Compliance Requirements
• Viewing Compliance History and Past Submissions

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Performing Audits 14

• Video Guide: Performing an Audit Step 1 - Answering the Audit Questions
• Video Guide: Performing an Audit Step 2 - Creating an Action Plan
• Video Guide: Performing an Audit Step 3 - Authorising the Audit
• Performing an Audit - Step 1: Answering Audit Questions
• Performing an Audit - Step 2: Creating an Action Plan

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Reporting Events 20

• Video Guide: Reporting an Event
• Reporting an Event
• Actioning a Recorded Event
• Setting your Out of Office
• Closing the Event Action Plan Step

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Actions and The Action Plan 8

• Viewing My Outstanding Actions
• Creating a New Action
• Updating an Action
• Viewing all Actions
• Abandoning an Action

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Documents 2

• Viewing Documents
• Searching and Filtering on Documents

Scheduled Tasks 1

• Completing a Scheduled Task

Using the Radar Healthcare Audit App 6

• What is the Radar Healthcare Audit App?
• Downloading the Radar Healthcare Audit App to your Mobile Phone/Device
• Logging in to the Radar Healthcare Audit App
• Downloading an Audit on the Radar Healthcare App
• Completing an Audit from the Radar Healthcare App

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FAQs 15

• Does my password need to be a set format, e.g. 1 capital, special character etc.?
• How long is my initial login email valid for?
• Does Radar Healthcare have a ‘time out’ period, if someone leaves it unused for a period of time?
• What browsers are supported?
• How do I see my employees listed with their current compliance status?

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Analytics Dashboard and Pulse 18

• What is Radar Healthcare Analytics?
• What is Pulse?
• Video Guide: An Introduction to the Analytics Dashboard
• Using the Analytics Dashboard Filters
• Video Guide: Setting Automatic Alerts via Radar Healthcare Pulse

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Report Builder 10

• Video Guide: Exploring the Report Builder
• Building a Report and Setting Report Criteria in Report Builder
• Adding Additional Columns to Event Reports in Report Builder
• Adding Additional Columns to Audit Reports in Report Builder
• Adding Additional Columns to Workforce Compliance Reports in Report Builder

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Analysis Reports 3

• Running the Workforce Compliance Matrix Report
• Radar Healthcare Webinar: The Workforce Compliance Matrix Report
• Event Trend Analysis Report

User Management 7

• Setting Permissions in Access Control
• Adding a New User
• View, Edit and Create New User Roles
• Viewing and Editing Users
• Activating Users

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Document Management 17

• Document Permissions Overview
• Viewing Document Details as an Admin User
• Document Cycle
• Upload a New Document
• Approving a Document

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Notice Administration 4

• Archiving a Notice from Notice Admin
• Create a New Notice
• Viewing all Notices
• Sending a Notice Reminder

Scheduled Tasks 5

• Creating a New Scheduled Task
• Viewing Scheduled Tasks
• Editing a Scheduled Task
• Archive Scheduled Tasks
• Reassigning a Scheduled Task

Audit Administration 18

• Viewing the Audit Schedule
• Schedule an Audit
• Edit the Due Date, Auditor and Authoriser for a Scheduled Audit
• Delete a Scheduled Audit
• Re-Assign the Auditor or Authoriser for an Audit In Progress

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Event Administration 13

• Custom Lists in Events
• Setting a User's Out of Office
• Persons Involved
• Event Permissions Overview
• Enabling Confidential Events

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The Risk Matrix and Risk Register 8

• Add a Risk Register Category
• Edit a Risk Register Category
• Delete a Risk Register Category
• Viewing the Risk Matrix
• Creating a New Risk Matrix Consequence or Likelihood Category

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Workforce Compliance Administration 7

• Assigning a Compliance Requirement
• Viewing and Removing a Compliance Requirement Assignment
• Creating a New Compliance Requirement - Step 1: The Permission Rule Set
• Creating a New Compliance Requirement - Step 2: The Requirement Type
• Viewing, Editing and Deleting Permission Rule Sets

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System Administration 6

• Regions
• Locations
• Departments
• Bulk Assignment
• Email Client

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Using the Radar Healthcare Support Portal 2

• Log and Track Your Support Tickets
• View Releases and Submit Feature Requests via Forums

Form Editor 17

• Video Guide: Exploring the Form Editor Build Screen
• Video Guide: Building a Form
• Updating a Form
• Video Guide: Setting Form Validations (E.g. Making Fields Mandatory)
• Video Guide: Setting Form Logic (Revealing fields based on a previous question answer)

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Enhanced Custom Lists 3

• An Introduction to Enhanced Custom Lists
• Enhanced Custom Lists: Creating, Populating and Editing
• Adding an Enhanced Custom List on Form Editor

The Audit Log 2

• The Audit Log
• Filtering on the Audit Log

Release Updates 4

• Release Notes 20/01/2021
• Radar Healthcare Webinars - On Demand
• Release Notes 26/05/2021
• Release Notes 09/06/2021

Internal Training 0

Customer examples (great ideas, examples of usage and metrics) 0

Risk Management 0